FAQ
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What is your quality control process?A:Our factory have ISO9001 certification, from incoming materials to production, and then to delivery, there are corresponding QC control. Battery cells will be divided before assembly, and aging test will be conducted before delivery.
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What is the MOQ?A:The MOQ for battery module is 10 pcs.
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What is your warranty?A:The cycle life of the battery pack can exceed 6000 cycles and warranty 10 Years, only energy storage usage.
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How can we guarantee the quality?A:There is always a pre-production sample before mass production; And there is always a final inspection before shipment.
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Do you accept ODM/OEM orders?A:Yes, we can accept OEM/ODM, you can change the logo and function as you want.
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What certificates do you have?A:CE, TUV, UN38.3, etc.
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What can you buy from us?A:C&I ESS BMS EMS UPS, EV Charger, PCS, Lithium battery.
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What services can we provide?A:Accepted Delivery Terms: FOB, CIF, EXW; Accepted Payment Currency: USD; Accepted Payment Type: T/T, L/C; Language Spoken: English, Spanish, Russian.
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What about after-sale service?A:We have a product quality assurance policy. If there are any problems, please inform us, We will provide you with the best solution
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What about shipping and delivery times?A:We will deliver the goods according to the transportation method supported, and the delivery time will be 7-15 working days. By sea or air (if supported).